Idaho Transportation Department
Idaho Transportation Department

511 PHONE HELP

QUICK TIPS

Dial 5-1-1 and listen to the instructions. If any highways have closures, these will be listed by highway number. You will need to listen to the individual highway report to find out specifically where the closure is.

Quick start option

When the voice starts talking, say the name of any highway. For example: Say "US-20" or press 2-0-#

Then follow the voice instructions. You will be asked for your direction of travel. Some of the longer highways are broken into sections, and in these cases you will be asked which section you want to hear reports on. The specific highways divided into reporting sections are: I-15, US-20, US-26, US-30, ID-55, I-84, US-93, and US-95.

Menu option

Simply say "Menu" or press 0 (zero on your keypad) at any time. Then, say the category you want:

Helpful Tips

At any time, you can interrupt the system:

The 511 service is provided free of charge to the public.

Cell phone users will pay for normal airtime and roaming charges according to their wireless service contracts.

ADDITIONAL PHONE HELP

Idaho 511 on the phone

In addition to visiting this Web site, you can dial 511 from your phone for statewide traveler information. Or, call 888-IDA-ROAD (432-7623) and you will be automatically connected to 511.

Information is available 24 hours a day, seven days a week by phone, Idaho’s 511 smartphone App, or Internet. (511.idaho.gov)

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Using voice commands with 511

When you call 511:

Say the number of the highway you want, or hold on for the main menu. (Or, using your keypad, enter the number of the highway, followed by the pound key. For example, say "I-84" or press "8-4-#".)

Here are all the categories you can choose from on the main menu. When you hear the one you want, just say it:

Road reports
say "road" or press 1 to get reports on driving conditions and emergency road closures.
Regional reports
say "regional" or press 2 for road reports near major Idaho cities.
Trucker reports
say "trucker" or press 3 for reports on commercial vehicle restrictions and road reports.
Bus transit providers reports
say "transit" or press 4 for information on and phone connections to Idaho’s regional bus transit providers.
Nearby States
say "six" or press 6 to connect to 511 in adjacent states.
National Weather Service
say "weather" or press 7 to connect to the National Weather Service for local weather forecasts.
Comment
say "comment" or press 8 to leave a comment on the 511 system.
Help with 511
say "help" or press the pound key twice (##) for guidance using 511 on the phone.
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Helpful tips

You can use the following features to help expedite your call.

Menu
Simply say "Menu" or Press zero on your keypad at anytime to hear the Main Menu options. Then, say the category you want.
Help
Press the pound key twice (##) or Say "Help" anytime during your call.
Repeat
Press the star key (*) or say "Repeat" at any time to hear a report again.
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511 doesn't understand my voice commands

Speak clearly and avoid background noise for better results.
The voice recognition system can be sensitive to background noise, such as a radio or others speaking near the phone, which may cause the system to misunderstand your voice commands. Alternately, you can give commands by pressing numbered buttons on your phone.
Ask for help at any time by saying "help."
The system automatically gives help specific to the question just asked. Or, say "menu" to return to the main menu.
You can also use the keypad to make requests in the 511 system.
If you experience difficulty with voice prompts, try using keypad commands instead. (See the Helpful Tips section above.)
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Calling 511 from a cell phone

Most wireless companies will connect to 511; however, there may be places where reception is poor and it prevents access or a good connection to 511.

Always put safety first – ask a passenger to call 511, call or log onto the Web site prior to departure, or call from an appropriate stopping point along the way.

Wireless phone users are responsible for normal airtime and roaming charges in accordance with their wireless service contracts. ITD encourages motorists to pull off the road and park in a safe area before using cell phones.

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Trouble accessing 511 by phone

If calling from a cell phone, you may have poor reception (calling from a "no reception pocket"). In this event, calling from another location may result in a better connection.

In some cases along state borders, dialing 511 may or may not connect you to the right state's 511 system, depending upon the cell tower connection for that specific call. Should this occur, simply call 888-IDA-ROAD (432-7623) to access Idaho's 511 system. The 888 number can also be used when calling from neighboring states.

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888-IDA-ROAD phone number

The 511 system has replaced the 888-IDA-ROAD hotline. Anyone calling the hotline is automatically transferred to 511.

If 511 service is not available through your landline or cell phone carrier, you may still call 888-IDA-ROAD (888-432-7623). The 888 number can also be used when calling from neighboring states.

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Dialing 511 from my work phone

Many businesses have their own telephone systems. These systems switch calls between internal users and external telephone lines. These systems are called Private Branch Exchanges (PBX).

Most PBX systems require the user to dial a single digit access code (typically an "8" or "9") to reach an outside line. For callers to dial 511 directly, a switch must be made in the company's phone system.

Contact your supervisor or employer to find out if this switch has been made. Until the switch is made, you may call 511 after first dialing the required single digit access code.

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Calling costs

There is no cost to call 511, which is a public service of the Idaho Transportation Department. Calls to 511 are considered local when dialed from landline phones and there is no additional charge for the call.

Wireless phone users are responsible for normal airtime and roaming charges in accordance with their wireless service contracts. ITD encourages motorists to pull off the road and park in a safe area before using cell phones.

Pay phone users are responsible for the local call fee.

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