How to personalize your 511 dial-in experience

ITD’s traveler information is also available by dialing 5-1-1. Did you know you can use your 511 account to customize what you hear first? Here’s how:

Activate 'Dial-In' on your 511 account

  1. Create a personal 511 account
  2. Once you are logged in, click or tap the account icon in the top-right corner to access account settings. There are three tabs in the settings module:
    • Profile
    • Alerts
    • Dial in
  3. Under the Dial In tab, toggle on the ‘Hear my favorites first when calling 511’ setting.
    • By activating this feature, you will hear about critical disruptions and delays on your favorite routes when calling into ITD *511.
  4. Link up to three (3) phone numbers to use when calling into ITD *511.

Calling into 5-1-1

  1. Dial 5-1-1 using one of the saved phone numbers in your account settings .
  2. You will hear “Hi [first name], welcome back to Idaho’s 511 system.”
  3. If there is a statewide alert, you will hear it first.
  4. All your saved routes with urgent traffic alerts will be announced. They will only be announced if you are dialing in within their active alert timeframe (customized per route).